Frequently asked questions
Find concise answers about registration, fees, platform functions, risk, security and support.
General use
How do I register?
Submit the registration form with accurate contact details. A manager explains verification, activation and available regional functions before you decide whether to fund an account.
Do I need professional experience?
No, but you need to understand the possibility of loss and the controls you enable. The guides use plain language and support can explain platform operation without giving personal investment advice.
Can I use a phone?
The site is responsive and core information is available on a modern mobile browser. For security-sensitive changes, use a trusted device and network.
Fees and results
What is the minimum starting capital?
The Basic tier begins from £250, C$450 or A$500 depending on region. This is trading capital exposed to risk, not a subscription fee.
Are profits guaranteed?
No. Market movements, execution, fees, technology and other risks can result in a loss. Illustrations and previous results do not predict future outcomes.
Where can I see costs?
The Fees page lists indicative platform, transaction, conversion and provider costs. A known applicable cost should also appear before confirmation.
Functions
What does automation do?
It applies defined processing and monitoring rules to market data. It can organise observations and produce alerts, but it cannot make uncertain events certain.
Can I choose what to monitor?
Available settings may include instruments, conditions, notification methods and report frequency. Review each setting and avoid permissions you do not need.
Can I pause functions?
Supported automated functions can be paused or reconfigured. Confirm the status at any connected provider because changing one interface may not cancel a separate instruction.
Risk
Can I lose all invested capital?
Yes. Severe market movement, provider failure, fraud or operational problems can create substantial or total loss. Invest only money you can afford to lose.
Does a risk control prevent loss?
No. Limits and alerts may reduce exposure, but gaps, slippage, outages and rapid movement can prevent the intended result.
Security and account
How should I protect the account?
Use a unique password, multi-factor authentication, trusted devices and regular session review. Never share a one-time code or permit unsolicited remote access.
Who holds funds?
The responsible bank, broker, venue or payment provider is identified in the applicable account documents. Protection depends on entity, asset and jurisdiction.
What if I lose my authentication device?
Contact support through the official domain. Identity and account history may be checked, and sensitive functions may be delayed during recovery.
Support
How can support help?
Support can explain registration, verification, platform features, payment processes, request status and security steps. It cannot promise returns or decide suitability for you.
How do I report a problem?
Email [email protected] with a concise timeline, account reference and relevant screenshots. Do not include passwords, one-time codes or full payment details.
Further reading
Continue with the platform guide, risk disclosure, security page, fees and payment methods.